Privacy policy

1. Information We Collect

When you visit or shop at Scalevault, we collect certain information necessary to operate our online store, process orders, provide customer support, and improve your shopping experience.

The types of information we collect include:

Personal and Contact Information

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.

Order and Transaction Information

• Products purchased.
• Order numbers.
• Purchase dates.
• Order history.
• Payment status.
• Shipping and delivery information.
• Refund and return records.

Payment Information

When you make a purchase, payment information is processed securely through Shopify and its supported payment processors.

We do not store or directly maintain complete credit card numbers, credit card security codes, or full payment credentials on our own systems.

Technical and Device Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Website pages visited.
• Referring website or source.
• Date and time of website visits.
• Cookies and similar tracking technologies.

Customer Communications

When you contact us by email, telephone, or other available customer service channels, we may collect your contact information, order details, and the contents of your communications to assist with your requests.

2. How We Use Your Information

We use collected information for legitimate business and operational purposes, including:

Order Processing and Fulfillment

• Processing and confirming purchases.
• Verifying order details.
• Arranging payment processing.
• Preparing and shipping orders.
• Providing shipping confirmations and tracking information.
• Processing returns, exchanges, and refunds.

Customer Service

• Responding to questions and inquiries.
• Providing assistance with orders.
• Handling product concerns and complaints.
• Processing cancellation requests.
• Resolving delivery and payment issues.

Website Operations and Improvements

• Maintaining website functionality.
• Improving navigation and shopping experiences.
• Understanding customer preferences.
• Analyzing website traffic and performance.
• Detecting suspicious activities and preventing fraud.

Marketing and Communications

• Sending order-related notifications.
• Providing information about products and promotions.
• Sending marketing emails when permitted by law and applicable consent requirements.
• Measuring the effectiveness of marketing campaigns.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. Transactional emails related to purchases, shipping, refunds, and customer service may still be sent when necessary.

3. How We Share Your Information

Scalevault does not sell customers' personal contact information to third parties for money.

We may share limited personal information with trusted service providers when necessary to operate our business and provide services to customers.

These service providers may include:

E-commerce Platform

Our online store operates through Shopify, which provides the technology and infrastructure necessary to process orders, manage transactions, and operate our website.

Payment Processors

Payment service providers process payment transactions and help protect against fraudulent activities.

Shipping and Delivery Providers

We share necessary shipping information, including customer names, delivery addresses, and contact details, with shipping carriers and fulfillment service providers to deliver purchased products.

Website Analytics and Technology Providers

We may use analytics services, cookies, advertising technologies, and other website tools to understand website performance, improve customer experiences, and measure marketing effectiveness.

Legal and Regulatory Authorities

We may disclose personal information when required by applicable law, valid legal processes, court orders, or governmental requests.

Business Protection

We may use or disclose information when reasonably necessary to protect our rights, property, customers, website, or business operations, including preventing fraud and addressing security incidents.

We require service providers to handle personal information in accordance with their applicable contractual obligations and legal requirements.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential website functions and improve the shopping experience.

Cookies may be used for the following purposes:

• Remembering shopping cart contents.
• Maintaining website functionality.
• Remembering customer preferences.
• Understanding website traffic and performance.
• Measuring advertising and marketing effectiveness.
• Supporting relevant product recommendations and advertising.

Some cookies are provided by third-party services integrated into our Shopify store.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, checkout features, or your shopping experience.

Where required by applicable privacy laws, we provide appropriate choices and controls regarding non-essential cookies and tracking technologies.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include:

• Using secure website connections through HTTPS/SSL encryption.
• Relying on established payment processing providers.
• Limiting access to personal information to authorized personnel and service providers.
• Using appropriate security measures to protect order and customer records.
• Monitoring website operations for suspicious or unauthorized activities.

Although we take reasonable steps to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using the internet and protecting their personal accounts and devices.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Information may be retained for purposes including:

• Completing purchases and delivering orders.
• Maintaining transaction and accounting records.
• Handling returns, exchanges, and refunds.
• Responding to customer service inquiries.
• Preventing fraud and resolving disputes.
• Complying with applicable legal, tax, and regulatory obligations.

When personal information is no longer reasonably necessary for these purposes, we take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.

7. Your Privacy Rights Under U.S. State Laws

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Know and Access

You may request information about the categories of personal information we collect, the purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete

You may request the deletion of personal information we have collected about you, subject to applicable legal exceptions.

Right to Correct

You may request corrections to inaccurate personal information maintained by us.

Right to Data Portability

You may request a copy of certain personal information in a portable and reasonably usable format, where required by applicable law.

Right to Opt Out

Depending on applicable state law and our data practices, you may have the right to opt out of certain activities, including:

• The sale of personal information.
• Sharing of personal information for cross-context behavioral advertising.
• Targeted advertising.
• Certain types of profiling that produce significant legal or similarly significant effects.

Right to Non-Discrimination

We will not unlawfully discriminate against customers for exercising their privacy rights.

How to Submit a Privacy Request

To exercise your privacy rights, please contact us using the following information:

Email: scalevault@vipcareo.com

Phone: +1 (610) 284-5764

Please include your name, contact information, and a description of your request.

We may request additional information to verify your identity before processing certain requests.

We will review and respond to privacy requests within the timeframes required by applicable law.

8. Do Not Sell or Share My Personal Information

Scalevault does not sell customers' personal contact information for monetary consideration.

Certain third-party advertising, analytics, or tracking technologies may involve data disclosures that are considered sharing or targeted advertising under specific U.S. state privacy laws.

Where applicable, customers have the right to opt out of such activities.

Customers may submit an opt-out request by emailing:

scalevault@vipcareo.com

Please use the subject line:

Privacy Rights – Opt-Out Request

Where required by applicable law, we also recognize valid browser-based opt-out preference signals, including Global Privacy Control (GPC).

We will process applicable opt-out requests in accordance with relevant privacy laws.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping services, or other external platforms.

These third-party services operate independently and maintain their own privacy policies and data handling practices.

Scalevault is not responsible for the privacy practices, content, or security policies of external websites that we do not operate.

We encourage customers to review the privacy policies of third-party services before providing personal information.

10. Children's Privacy

Scalevault's website and products are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without the required parental consent, we will take appropriate steps to delete that information in accordance with applicable laws.

Parents or legal guardians who believe their child has provided personal information to us may contact our customer service team.

11. Email Marketing and Communication Preferences

We may send customers transactional emails related to purchases, order confirmations, shipping updates, refunds, and customer service requests.

Promotional emails may be sent when permitted by applicable law and consent requirements.

Customers can unsubscribe from promotional communications at any time by clicking the unsubscribe link provided in the email.

Unsubscribing from marketing emails does not prevent us from sending important transactional or service-related communications.

12. International Data Processing

Scalevault primarily serves customers in the United States.

However, certain service providers, including Shopify and other technology partners, may process or store personal information on servers located outside the state or country where a customer resides.

When personal information is processed across borders, we rely on applicable service provider arrangements and reasonable safeguards designed to protect that information in accordance with applicable laws.

13. Order Processing and Customer Service Information

To provide accurate order processing and customer support, we maintain the following operating schedule:

Daily Order Cutoff Time:

5:00 PM Eastern Time (ET).

Orders placed after 5:00 PM ET will begin processing on the next business day.

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM Eastern Time (ET).

Sunday: Closed.

U.S. Public Holidays: Closed.

Our operating schedule follows the United States Eastern Time Zone, including Eastern Standard Time (EST) and Eastern Daylight Time (EDT), as applicable.

Emails and inquiries received outside business hours, on Sundays, or on holidays will be reviewed on the next business day.

14. Business Information and Contact Details

If you have questions about this Privacy Policy, your personal information, or how we handle customer data, please contact us using the information below.

Store Name: Scalevault

Business Address:

45 Runnemede Ave, Lansdowne, PA 19050, United States

Email Address:

scalevault@vipcareo.com

Phone Number:

+1 (610) 284-5764

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM ET.

Sunday and U.S. Public Holidays: Closed.

Business Address Notice:

The business address listed above is provided for business identification and correspondence purposes. It is not a merchandise warehouse or product return facility.

Customers who need to return merchandise must contact our customer service team to obtain the designated return shipping address before sending any products.

15. Changes to This Privacy Policy

Scalevault may update this Privacy Policy to reflect changes in our business operations, website technology, service providers, or applicable privacy laws.

When changes are made, the updated policy will be published on this page with a revised effective date.

We encourage customers to review this page periodically to stay informed about how we collect, use, and protect personal information.

16. Contact Us

We value your privacy and appreciate your trust in Scalevault.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Scalevault

45 Runnemede Ave, Lansdowne, PA 19050, United States

Email: scalevault@vipcareo.com

Phone: +1 (610) 284-5764

Customer Service Hours: Monday – Saturday, 9:00 AM – 5:00 PM ET.

Sunday and U.S. Public Holidays: Closed.

Thank you for shopping with Scalevault.