Terms of service

1. Overview

Welcome to Scalevault!

These Terms of Service govern your access to and use of the Scalevault website, online store, products, and related services.

Throughout these Terms, "we," "us," and "our" refer to Scalevault. "You," "your," and "customer" refer to individuals who visit our website, browse our products, or purchase merchandise from our online store.

Scalevault is an independent online retail store specializing in American outdoor casual men's apparel, including shirts, T-shirts, shorts, casual pants, jackets, fleece clothing, and hats.

By accessing our website or purchasing products from Scalevault, you agree to these Terms of Service and our applicable store policies.

Please review these Terms carefully before placing an order.

2. Eligibility and Website Use

By using our website, you confirm that:

• You are at least 18 years old or have the consent of a parent or legal guardian where permitted by law.
• The information you provide during checkout is accurate and complete.
• You use our website for lawful purposes.
• You do not engage in fraudulent, unauthorized, or disruptive activities.
• You comply with applicable laws and regulations when using our website.

You agree not to misuse our website, interfere with its operation, or attempt to gain unauthorized access to our systems or services.

3. Products and Descriptions

Scalevault makes reasonable efforts to ensure that product descriptions, photographs, colors, sizes, measurements, and other product details are accurate and current.

Our merchandise primarily includes men's outdoor casual apparel and accessories.

Please understand that:

• Product colors may vary slightly depending on your screen and device settings.
• Measurements may have minor manufacturing variations.
• Product availability may change without prior notice.
• Product images are intended to represent the merchandise accurately.

We do not intentionally misrepresent the characteristics, materials, sizing, or features of our products.

If you receive merchandise that materially differs from its description, please contact our customer service team for assistance.

4. Pricing and Payment

All prices displayed on our website are listed in United States Dollars (USD).

Product prices and promotions may change over time. Price changes will not affect orders that have already been accepted and confirmed.

Applicable sales taxes and shipping charges will be displayed during checkout before payment is completed.

Payments are processed through the payment methods available at our Shopify checkout.

By completing a purchase, you authorize the applicable payment provider to process the transaction using your selected payment method.

Orders may undergo payment verification and fraud prevention checks.

An order may not be processed if payment authorization is unsuccessful.

5. Orders and Order Acceptance

After placing an order, you will receive an order confirmation email containing your order details.

An order confirmation acknowledges receipt of your purchase request and does not necessarily mean that the order has completed all verification and fulfillment procedures.

Scalevault reserves the right to cancel or refuse an order when necessary due to:

• Payment authorization failures.
• Suspected fraudulent or unauthorized transactions.
• Incorrect product prices or listing errors.
• Product availability issues.
• Incorrect or incomplete customer information.
• Transactions that violate applicable laws or these Terms.

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

6. Order Processing and Daily Cutoff Time

Our daily order cutoff time is:

5:00 PM Eastern Time (ET).

Orders placed before 5:00 PM ET enter our order processing workflow on the same business day.

Orders placed after 5:00 PM ET will begin processing on the next business day.

Orders placed on Sundays or U.S. public holidays will begin processing on the next business day.

Our operating schedule follows the United States Eastern Time Zone, including:

• Eastern Standard Time (EST), UTC-5.
• Eastern Daylight Time (EDT), UTC-4.

The applicable time changes automatically according to the United States daylight saving time schedule.

Order processing and shipment are separate stages. Same-day order processing does not guarantee same-day shipment.

7. Shipping and Delivery

Scalevault ships orders to destinations available during checkout.

Available shipping methods, shipping charges, and estimated delivery information will be displayed during checkout.

After an order has been shipped, customers will receive shipping confirmation and tracking information through the available notification channels.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates.

Actual delivery times may be affected by carrier operations, weather conditions, transportation disruptions, and other circumstances beyond our direct control.

Customers are responsible for providing accurate and complete shipping information when placing an order.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Customer satisfaction is important to Scalevault.

We accept eligible return requests within 30 calendar days from the date the order is delivered.

To qualify for a return, merchandise must:

• Be unworn, unwashed, and unused.
• Remain in its original condition.
• Include original tags, labels, and accessories.
• Be returned with suitable protective packaging.

Customers must contact our customer service team and receive return authorization before shipping merchandise back.

Important Return Address Notice:

Our business address listed on this website is not a merchandise warehouse or product return facility.

Customers must contact our customer service team to obtain the designated return shipping address before sending returned products.

For personal preference, sizing, or change-of-mind returns, customers are responsible for return shipping costs.

For verified damaged, defective, or incorrectly supplied merchandise, Scalevault will cover the applicable return shipping costs.

Approved refunds will be issued to the original payment method.

For complete information about return eligibility, procedures, and refund processing, please review our Return and Refund Policy.

9. Order Cancellation

Customers may request order cancellation before the order enters fulfillment.

Please submit cancellation requests as soon as possible by emailing scalevault@vipcareo.com.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Eligible canceled orders that have already been charged will be refunded to the original payment method.

10. Promotions and Discounts

Promotional offers, discount codes, and special pricing are subject to their stated conditions.

Unless explicitly stated otherwise:

• Promotional codes must be applied during checkout.
• Discounts cannot be applied retroactively to completed purchases.
• Promotional offers cannot be exchanged for cash.
• Certain promotions may not be combined with other discounts.

Scalevault reserves the right to correct promotional errors and administer promotional offers in accordance with applicable laws.

11. Intellectual Property

All content appearing on the Scalevault website, including text, product descriptions, graphics, photographs, logos, designs, and other materials, is owned by Scalevault or used with appropriate authorization.

No website content may be reproduced, distributed, modified, republished, or commercially exploited without prior written permission, except where permitted by applicable law.

12. Prohibited Activities

You agree not to:

• Use our website for unlawful purposes.
• Submit fraudulent orders or false information.
• Interfere with website security or functionality.
• Attempt unauthorized access to our systems.
• Copy or misuse our content or intellectual property.
• Use automated methods to disrupt website operations.
• Engage in activities that violate applicable laws or third-party rights.

We reserve the right to take appropriate action against activities that violate these Terms or applicable laws.

13. Third-Party Services

Our website uses third-party services to support online store operations.

These services may include:

• Shopify e-commerce services.
• Payment processing providers.
• Shipping and delivery providers.
• Website analytics services.
• Customer communication services.

Third-party services may operate under their own terms, privacy policies, and security practices.

Scalevault is responsible for its own sales transactions and customer service obligations. Shopify provides the e-commerce platform and is not the seller of Scalevault merchandise.

14. Privacy and Personal Information

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy.

We collect and use customer information to process orders, provide customer support, arrange deliveries, process refunds, maintain website operations, and comply with applicable legal obligations.

For more information, please review our Privacy Policy.

15. Disclaimer of Warranties

Scalevault makes reasonable efforts to maintain accurate product information, reliable website functionality, and consistent customer service.

Our website and services are provided in accordance with applicable law.

Nothing in these Terms excludes, restricts, or limits any consumer rights, statutory warranties, or other legal protections that cannot legally be excluded or limited under applicable federal or state law.

16. Limitation of Liability

To the extent permitted by applicable law, Scalevault will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded, including liability arising from fraud, willful misconduct, or other non-excludable legal obligations.

17. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Pennsylvania and applicable federal laws of the United States.

This provision does not eliminate consumer protection rights that cannot legally be waived under the laws applicable to customers in their respective states.

18. Changes to These Terms

Scalevault may update these Terms of Service to reflect changes in our business operations, website services, or applicable laws.

Updated Terms will be published on this page with a revised effective date.

Customers are encouraged to review this page periodically to remain informed about our terms and conditions.

19. Contact Information

For questions about these Terms of Service, orders, products, or customer support, please contact us:

Store Name: Scalevault

Business Address:

45 Runnemede Ave, Lansdowne, PA 19050, United States

Email Address:

scalevault@vipcareo.com

Phone Number:

+1 (610) 284-5764

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM Eastern Time (ET)

Sunday: Closed

U.S. Public Holidays: Closed

Our operating hours follow Eastern Standard Time (EST) and Eastern Daylight Time (EDT), as applicable.

Emails and inquiries received outside business hours, on Sundays, or on U.S. public holidays will be reviewed on the next business day.

Business Address Notice:

The business address listed above is provided for business identification and correspondence purposes. It is not a merchandise warehouse or product return facility.

Customers must contact our customer service team to obtain the designated return shipping address before sending returned merchandise.

Thank you for shopping with Scalevault. We appreciate your trust and support.